Tuesday, October 10, 2017
Shake Shack Founder on Changing The Way Restaurants Do Business
If you've eaten out in the past couple of decades, chances are a restaurateur named Danny Meyer has had a big impact on how your meal went. Since he opened his first restaurant in 1985, the innovations in food, service and hospitality he's pioneered have been so widely copied they've changed the way America dines out. Danny Meyer now runs 15 restaurants, and Shake Shack, the burger joint he opened in 2004, has become a global, billion-dollar chain.
But in his most daring innovation to date: Danny Meyer is eliminating tipping in his restaurants, a move, which if successful, may radically alter the way restaurants do business. . .