Opinion: Disaster Preparedness Requires a 211 System; New York City Still Doesn’t Have One
Over the last few weeks, New Yorkers have watched with great anxiety as Texas, Florida and Puerto Rico, among many other places, were pummeled by massive hurricanes. Whenever we see storm destruction, memories of Sandy re-enter our consciousness; as does the question: Is New York City significantly better prepared for the next big one? My answer is “No.”
As a technology professional in disaster management, I’m constantly on the lookout for better ways to use software tools and information management practices to improve a city’s resilience. With new technologies coming out all the time, there are many pathways for improvement, and selecting the right place to focus preparedness efforts is never easy. In New York City’s case, however, it’s pretty simple: one of the most impactful things we could do, and certainly the lowest hanging fruit, is to build a canonical directory of all the health, human, and social services available in New York City so people know where to go to get the services they need before, during, and after a disaster.
The directory system I’m proposing is often called a “211 system.” In almost every major U.S. city and in over 90% of counties, if you call 2-1-1, you’re connected to a directory assistance representative that can refer you to the health and social services that meet your needs. . .