Announcing the Social Impact Report 2019

Monday, September 23, 2019

Announcing the Social Impact Report 2019

From good to great. From great to even greater. For those of us trying to make the world a better place, it is our calling to help create the most meaningful, measurable, sustainable change possible for individuals and communities around the world. Most importantly how do those individuals and communities change because of the work we do?

We are excited to release the Social Impact Report 2019. This report celebrates the strides that our technology trailblazers, our grantees, and our citizen philanthropists are making to advance social impact. The report also represents a commitment to our stakeholders – a stakeholder contract if you will, to have theories of change guide our work, to rigorously collect data and evidence, to engage our stakeholders in our findings, and to use what we learn to do even better.

Enabling The Most Change Possible
While is now part of Salesforce, our path to impact remains at the heart of who we are. We believe the business of business is to improve the state of the world. We’ve evolved a lot since we were founded in 1999, and we’re excited to share more about:

  • How we think about our outcomes and results
  • New ways we are measuring our impact and how we are deepening our impact alignment to the SDGs
  • What this means for nonprofits and educational institutions, as well as corporate social responsibility and corporate purpose professionals

Social Impact at
At Salesforce, what gets measured gets done. As the dedicated social impact team at Salesforce, uses data and evidence whenever and wherever possible. We focus on outcomes to the maximum extent possible – evidence that we are delivering meaningful, measurable, and sustainable change – across our primary portfolios: Technology for Social Change, Investment in a Future Ready Workforce, and Community of Citizen Philanthropists.

Highlights from the 2019 Social Impact Report
Technology for Social Change
We want organizations like yours to do a better job with the resources they have, better implement your goals, and nurture deep connections to peer organizations and the communities you serve. To that end, the Technology for Social Change outcomes mentioned in the report focus on effectiveness, efficiency, community collaboration and innovation. We want to learn how the more than $1B in donated technology we provide each year contributes to positive changes across our global community.

We have learned that 85% of customers report they are, in fact, becoming more effective at achieving their missions. We’re also seeing our customers connecting to peer organizations through the Power of Us Hub. In fact, our customers reported an average 36% improvement in their collaboration due to their organization’s use of Salesforce.

We also started and strengthened important collaborations and partnerships like Impacting Responsibly and #ImpactCloud...

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