Program Manager

Hiring Organization: 
Havens Relief Fund Society
City and State: 
New York, NY

The Havens Relief Fund Society is a private operating foundation established in 1871. Our mission is to help struggling New York City residents and their families overcome imminent financial crises that might otherwise have devastating impacts on their lives by providing modest, one-time grants through a network of volunteer community leaders and professionals. 

Havens' grants are made through a network of appointed volunteers called Almoners. They are trained by Havens staff and empowered on behalf of the Society to act promptly when faced with a New Yorker in crisis. Last year Almoners disbursed almost 2,000 grants totaling over $1 million to over 5,000 individuals and families. These modest grants help keep families intact in their homes and avoid homelessness; ensure children have clothes for school and food on the table while their parents look for work; replace belongings lost or damaged in a fire, and assist domestic violence survivors in finding a safe place to live.

Position Description:
As part of a two-person full-time staff team, the Program Manager will work closely with the Executive Director to manage Havens’ charitable giving programs, support its Almoner network, and to grow its communications and fundraising efforts.

Program Coordination for Grant Making and Almoner Volunteers (70%)
The Program Manager will play a lead role in supporting individual Almoners, providing guidance to the Almoner network, and managing the overall cycle of Havens’ grants programs.

  • Help manage the Almoner Appropriations Fund and the Revolving Fund programs.
  • Oversee the Revolving Fund program day-to-day. This includes working with Almoners to field and vet requests prior to review; working with the Executive Director and/or Board members to review and process all requests; maintaining all digital files and paperwork for each grant request, and ensuring grant reports are completed by Almoners.
  • Monitor the Almoner Appropriations Fund program through regular report and account audits, and help prepare year-end grant reports for review by Board.
  • Support Almoners’ grant making through regular check-ins, fielding questions, providing training, and conducting in-person visits as needed.
  • Organize annual training workshops and gatherings to bring Almoners together to share resources and learn from each other.
  • Analyze charitable giving data and prepare reports for Board and donors as needed.

Communications and Development (30%)
The Program Manager will play a key role in donor relations and communications, tracking and supporting fundraising prospecting and activities, including interacting with the Havens Board, and assisting with grant writing and reporting. In addition, the Program Manager will strengthen internal communications with Almoners.

  • Assist in growing an active fundraising program, including identifying new annual giving prospects and cultivating funding relationships.  
  • Help identify and create communications channels for internal and external stakeholders and draft content as needed.
  • Draft development correspondence including annual appeals, renewal letters, thank you letters.
  • Track and acknowledge all charitable donations in a timely manner.
  • Maintain the Donor Perfect donor database to ensure accuracy and integrity of records, mailing lists, and reports.
  • Attend and support the Executive Director at full Board and Committee meetings as needed.
  • Help plan and host an annual spring meeting/reception for all Almoners, Board members, donors and other friends of Havens.
  • Assist with other development projects and events as needed.

As commensurate with a small organization, help maintain a two-person office with administrative tasks as needed.

Desired Qualifications and Experience:

  • Bachelor’s degree required; advanced degree in relevant area preferred.
  • A minimum of 5 years relevant work experience required, including 2 years with some fundraising responsibilities.
  • Demonstrated knowledge of the nonprofit social services sector and poverty issues in New York City. Familiarity with the New York City philanthropic community.
  • Excellent interpersonal and relationship building skills. Enthusiasm and empathy a plus.
  • Excellent writing and editing skills.
  • Organized and detail-oriented, and willingness to manage moderate-to-heavy administrative work.
  • Thrives in a collaborative, hands-on, small office environment.
  • Ability to work effectively independently and as part of a small team.
  • Solid computer skills, with a strong command of Microsoft Office and Google Suite programs. Experience with Donor Perfect and Salesforce a plus.

Salary and benefits: $60,000 -$70,0000 depending on experience. Benefits package includes 4 weeks vacation, health/dental/life insurance, and 401(3)b with employer contribution.

How to Apply: 
Please send a cover letter, resume, and three references to Executive Director Allison McDermott at, subject line “Program Manager”.
Application Deadline: 
Applications will be considered on a rolling basis.
Job Category: 
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